メキシコ料理 オブリガード＿THREE AMIGOS ブログ › Restaurant Business in Japan › Repeaters are your bread and butter.
2010年04月19日
Repeaters are your bread and butter.
I always try instill in my staff that we are in the business
of making repeaters. If we make a mistake, I don`t mind
as much if the error is in favor of the customers. For
example, I tell my staff that I would rather they put too
little ice in a coke than too much ice. There is nothing
more I hate than a place that gives me two ounces of
coke in a 12 ounce cup. We just want to focus on what
will make this one customer come again.
of making repeaters. If we make a mistake, I don`t mind
as much if the error is in favor of the customers. For
example, I tell my staff that I would rather they put too
little ice in a coke than too much ice. There is nothing
more I hate than a place that gives me two ounces of
coke in a 12 ounce cup. We just want to focus on what
will make this one customer come again.
Posted by メキシコ料理 オブリガード at 17:20│Comments(0)
│Restaurant Business in Japan
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